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If we are sincere, we are honest and lead by setting example, and then Industry will definitely follow our example to bring positive change: The Governor of Maharashtra

  Customs will become contactless, paperless, and faceless while striving for trade and industry facilitation and for building Aatma Nirbhar...

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Customs will become contactless, paperless, and faceless while striving for trade and industry facilitation and for building Aatma Nirbhar Bharat, says senior officials of Customs Department


Mumbai. Asal Baat news.


The Governor of Maharashtra Shri B.S. Koshyari gave an introductory speech in the webinar on this topic which was jointly organized along with Confederation of Indian Industry today. This was followed by a panel discussion with senior officials of the Customs Department and addressing of queries raised by industry stakeholders.

The Governor said, “If we are sincere, we are honest and lead by setting example, then Industry will definitely follow your example to bring positive change". Congratulating the organizers for the webinar, he further said, contactless, paperless faceless operations by Customs Department will help in not only industry facilitation, but also eliminate corruption, thereby help to build Aatma Nirbhar Bharat.

Customs will become contactless, paperless faceless but would always be there striving for trade and industry facilitation and for building Aatma Nirbhar Bharat, stated Rajesh Kumar Verma, Additional Director General in Mumbai Zonal Unit of Directorate General of Taxpayer Services under Central Board of Indirect Taxes and Customs (CBIC), in his introductory remarks and presentation on ‘Role of Customs in Aatma Nirbhar Bharat’.

Dr Rajesh Kumar Verma highlighted the measures taken by Customs Department for facilitating trade and commerce especially in the time of COVID-19, some of which are as following:

  • 24x7 custom clearance facility has been implemented at all custom formations to avoid any supply chain disruption.
  • Special care has been taken in clearance of passengers coming from affected countries. Separate channels were created at the airports, port terminals and land customs stations for such passengers. Customs officers strictly followed instructions to use masks, gloves and sanitizers.
  • A nodal officer has been designated in each customs zone of India who can be approached for any issue pertaining to clearance of cargo. List is available on CBIC website.
  • Shipping Lines have been asked not to levy detention charges on containers held up for reasons attributable to lockdown measures.
  • To minimize human interface and maximize social distancing, the OOC (Out of Charge) work, so far performed by an officer, has been assigned to the EDI system.
  • Zonal Customs Chief Commissioners have asked local custodians (Inland Container Depots and Container Freight Stations) to exempt demurrage charges during the lockdown period